Customer Service & 3PL Fulfillment

Customer Service

Providing first class customer service is crucial, even more when introducing new products into the market. European clients prefer local customer service in their own time zone and in their native language. By utilizing Kalms Operations, there is no need to employ your own customer service team in Europe; which is costly and time consuming to find skilled staff for your company. Our experienced, multilingual customer service team answers the phone in your name, using phone numbers dedicated to your company. Additionally, we offer effective complaint management and we provide you with monthly reports. Thanks to years of experience in the field of medical technology, your customers will receive professional and friendly advice.

Fulfillment in Europe

As your operational business in Europe expands, you need a Third Party Logistics (3PL) partner with extensive healthcare logistics experience. Your 3PL partner should increase your competitiveness and tailor their services to you as you continue to grow. At Kalms Operations, our services can be flexibly added or cancelled and are tailored to your needs and the size of your business in Europe as you continue to grow. Our modular approach includes all services that you might require, such as legal representation, management of expiration dates, invoicing through our accounting system, customs regulations, VAT handling, tax declarations, bookkeeping and much more.  Furthermore, Kalms Operations considers all regulations required by local and statutory authorities and our procedures are certified under ISO 13485:2016.

With Kalms Operations as your Third Party Logistics provider, not only will our services be flexible and tailor-made to you, but we will be actively involved in creating your success. We constantly monitor our services and procedures to improve communication and efficiency.